accessibility statement

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This accessibility statement applies to https://conwy.fosterwales.gov.wales/.

This website is run by Foster Wales Conwy. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 150% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use, if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible:

  • Certain visual components require Javascript enabled to fully function correctly
  • Where used, embedded videos do not have captions
  • Button and link element content is sometimes not unique
  • Some focusable elements may be invisible
  • Keyboard highlighting may be of low contrast appearance depending on context/background colour
  • Selected text may be of low contrast appearance when text is selected in certain display conditions
  • Depending on page content, some heading levels may not be in semantic order
  • When text is enlarged, it may overlap with adjacent content
  • The main logo has contrast/legibility issues

Feedback and contact information

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or in braille:

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops or, if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here: https://conwy.fosterwales.gov.wales/contact-us.

Technical information about this website’s accessibility

Foster Wales Conwy is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Certain visual components require Javascript enabled to fully function correctly:

  • Primary navigation dropdowns
  • Images are ‘lazy loaded’ with Javascript to increase performance
  • Small screen device navigation
  • ‘Common questions’ small screen device navigation

Where deployed, our videos are hosted on YouTube, and although this platform provides high accessibility levels, currently our videos do not have captions embedded in the files. We hope to update this in the future.

Some buttons and link element text content is not unique and features generic text.

Some focusable elements, such as accessibility controls, are visually revealed through a button. Although they are accessible via keyboard navigation, some focusable elements may initially be invisible.

The colour which indicates focus using keyboard navigation may be of low contrast appearance, depending on context/background colour, and not meet AA accessibility contrast checks. This is particularly prominent on dark background colours.

When text is selected, it may be of low contrast appearance, depending on context/background colour, and not meet AA accessibility contrast checks. This is particularly prominent on dark background colours.

Some lower-level headings may not be in semantic order, depending on the page content/context. For those visitors using assistive technologies, this may create issues on content navigation.

When text is enlarged to larger scales, text may visually overlap, depending on page content/context.

The main logo has contrast and legibility issues due to the background colour used, and its sizing.

Disproportionate burden

Navigation and accessing information

It is not possible for users to change text size beyond 150% without some limited content overlapping. In most cases, text can be resized to approximately 250% without issue, although depending on screen size there may be some potential issues with the primary navigation.

We’ve assessed the cost of fixing the issues with navigation and accessing information. We believe that doing so now would be a disproportionate burden within the context of the accessibility regulations. We will make another assessment when we are reviewing and improving the site in the future.

Content that which is not within the scope of the accessibility regulations

Third-party mapping services

Where deployed, we use Google Maps as a third-party map service provider. This service is currently exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 7th July 2021. It was last reviewed on 15th of July 2021. This website was last tested on 15th of July 2021. The test was carried out by Illustrate Digital.

We used this approach to deciding on a sample of pages to test:

  • We identified the main user interface components and tested the following pages:
    • Homepage
    • Inner content page
    • Custom post type archive
    • Custom post type page
  • We used the following testing procedures and tools:
    • Various browser extensions to test accessibility, including AXE and WAVE
    • Manual testing of keyboard navigation
    • Manual code review by website developer(s)